Refund policy

Returns & Exchanges

Because our products are food and beverage items, all sales are final.
We cannot accept returns or exchanges once an order has shipped.

Please inspect your package as soon as it arrives.

If anything is missing, incorrect, or damaged, email us at legacyloadedteas@gmail.com within the time frames below:

Damaged or missing items: within 48 hours of the carrier’s delivery timestamp

Wrong item received or other order errors: within 7 days of delivery

When you email, include:

Order number in the subject line

A brief description of the issue

Clear photos of the product(s), inner/outer packaging, and shipping label (for damage claims)

We’ll review your claim and, if approved, issue a replacement or store credit at our discretion.